Returns & Replacements
Please do not mail back your item without obtaining a RMA number first. In order to obtain a RMA number please email [email protected] and provide the customer name, invoice number, serial number and the nature of the problem. Instructions will be emailed to you regarding your return. On all product returns, you are responsible for arranging shipment of the product back to the appropriate Rejuwa Medical's warehouse. You may use UPS, FedEx, or any other ground parcel carrier of your choice. Returns are accepted for credit within 30 days from the date of purchase. Up to 30% restocking fee + the cost of freight will apply on all returns.
If you paid for the purchase with a credit card, your account will be credited back the amount of the purchase minus the restocking fee and cost of freight once the product has been received and inspected.
Credit will not be granted for merchandise unsuitable for resale. Merchandise must be in original packaging and is subject to inspection. Merchandise that have been opened, marked affixed with stickers/writing or with crushed packaging will not be accepted.
Special orders, sterile items and products that are made unsalable once opened are not returnable. Defective merchandise will be repaired or replaced based on the manufacturer’s policy.
Non-Returnable Products:
Due to obvious health reasons we might not be able to accept returns for the following products if they are determined to be opened or used:
• Hospital beds and mattresses
• Patient lifts
• Bath safety products
• Over the Counter Medicine
• Products that might be hazardous to customers after use (some examples but not limited to, incontinence products, bedwetting alarms, breast pumps, etc.)
Please note your item should be returned to the appropriate Rejuwa Medical warehouse and not to our office address.
Rejuwa shall not be liable for damages caused by shipping when buyer returns a item. It is buyer's responsibility to add insurance on all return items.
